Thursday\, Ma rch 10\, 2022 (12:30 – 4:00pm)
\nDo you sometimes have to work with irritable\, frustrated\, distraught\, angry\, or demanding taxpayers\, hom eowners\, contractors\, developers\, employees from other departments\, me mbers of the public? In this highly participative\, skill-building\, pract ical virtual Workshop\, participants will identify &\; practice effecti ve techniques to handle these challenging conversations. As a participant\ , you will discover tips and skills to:
\nJoyanne Landers has gained a solid reputation as a facilitator and trainer over th e last twenty-five years. Her clients describe her as “dynamic\,” “powerfu l\,” and “thought-provoking.” She builds on her wide-ranging experience gu iding managers and employees in public and private sectors throughout Cana da to create shifts in how they relate to their work\, colleagues\, and cl ients. She stimulates participants to challenge their perceptions. Joyanne has the ability to lead workshops that are practical and easy to apply in real-world situations. Her plain talk\, humour\, and boundless enthusiasm are contagious. Joyanne holds a Master of Education degree.
\nTo register for this module\, please \;complete the follo wing online registration form. \;*Note: \;If you regi ster multiple individuals\, \;complete one registration form per indiv idual. We recognize that not all front-line staff may be AMA members\; the refore\, all participants receive the member rate. The early bird rate is $250 until February 17\, 2022. If you register after February 17\, the cos t is $300. We can only accommodate up to 20 participants in this Workshop\ , and attendance is granted on a first-come\, first-serve basis.
\nI f you wish to cancel your registration\, you must adhere to the \;AMANS Event and Training Cancellation Pol icy.
DTSTART;TZID=America/Halifax:20220310T123000 DTEND;TZID=America/Halifax:20220310T160000 SUMMARY:Turning Down the Heat: Being Reasonable with Unreasonable People URL:https://amans.ca/20-workshops/91-turning-down-the-heat-being-reasonable -with-unreasonable-people.html X-ALT-DESC;FMTTYPE=TEXT/HTML:Thursday\, March 10\, 2022 (12:30 – 4:00pm)
\nDo you sometimes have to work with irritable\, frustrated\, distraught\, angry\, or demandi ng taxpayers\, homeowners\, contractors\, developers\, employees from othe r departments\, members of the public? In this highly participative\, skil l-building\, practical virtual Workshop\, participants will identify &\ ; practice effective techniques to handle these challenging conversations. As a participant\, you will discover tips and skills to:
\nJoyanne Landers has gained a solid reputation as a facilitator a nd trainer over the last twenty-five years. Her clients describe her as “d ynamic\,” “powerful\,” and “thought-provoking.” She builds on her wide-ran ging experience guiding managers and employees in public and private secto rs throughout Canada to create shifts in how they relate to their work\, c olleagues\, and clients. She stimulates participants to challenge their pe rceptions. Joyanne has the ability to lead workshops that are practical an d easy to apply in real-world situations. Her plain talk\, humour\, and bo undless enthusiasm are contagious. Joyanne holds a Master of Education deg ree.
\nTo register for this module\, please&n bsp\; complete the following online registration form. \;*Note: \;If you register multiple individuals\, \;complete one registrat ion form per individual. We recognize that not all front-line staff may be AMA members\; therefore\, all participants receive the member rate. The e arly bird rate is $250 until February 17\, 2022. If you register after Feb ruary 17\, the cost is $300. We can only accommodate up to 20 participants in this Workshop\, and attendance is granted on a first-come\, first-serv e basis.
\nIf you wish to cancel your registration\, you must adhere to the \;AMANS Event and Trainin g Cancellation Policy.
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